NOVEL Coronavirus (COVID-19) – ACTION PLAN

At Hygiene Concepts the wellbeing of our customers and their staff is of the utmost importance. Therefore, we are taking preventative measures regarding the novel coronavirus, now known as COVID-19.

COVID-19 is a novel coronavirus that was first reported in the city of Wuhan, in the Hubei province of China, and it has now spread internationally.

Consistent with advice from the Commonwealth Department of Health and WA Health, Hygiene Concepts has put in place isolation measures.

Until further notice, Hygiene Concepts staff members must self-isolate at home for 14 days if they have visited or transited through mainland China (on or after 1 February 2020) or Iran (on or after 1 March 2020).

Additionally, Hygiene Concepts staff members who have visited or transited through Italy or South Korea (which are identified as ‘higher risk countries’)

• Must not undertake work for 14 days since leaving that country, and

• Should self-monitor for symptoms and immediately isolate themselves if they become unwell. Symptoms of COVID-19 include cough, difficulty breathing and fever. A clearance for work is required from a doctor before resuming work

If staff have been in close contact with a confirmed case of COVID-19, they must self-isolate for 14 days after the date of their last contact with the confirmed case. A clearance for work is required from a doctor before resuming work

Staff must notify their line manager immediately if these restrictions apply to them and they must not attend Hygiene Concepts until advised otherwise by their manager. Staff are required to advise their manager if they develop any symptoms during the isolation period.

Hygiene Concepts visitors, contractors and other service providers who have travelled or transited through the above countries or have any of the COVID-19 symptoms MUST NOT attend any Hygiene Concepts sites.

Protecting yourself

The best way to protect yourself and others against coronavirus is to practise good hygiene by:

• Washing your hands frequently (for at least 20 seconds) with soap and water or using an alcoholbased hand gel. This Department of Health guidance provides advice on how to wash your hands correctly – How to wash and dry hands with soap and water.

• Avoid touching your mouth and nose.

• Covering your nose and mouth with a tissue or flexed elbow when coughing or sneezing. Dispose of the tissue immediately into a rubbish bin and clean your hands as described above.

• Avoiding close contact (maintain a distance of at least 1 metre) with anyone if you or they have cold or flu-like symptoms.

All staff have received the attached memo:


To: All Employees

Re: Coronavirus

Date: 09.03.2020

Hygiene Concepts wishes to inform you of the procedure and notification process in relation to the current outbreak of the Coronavirus. You may be aware that this virus has been affecting a number of countries overseas and has now been documented here in Australia.
The Coronaviruses are a large family of viruses that cause illness from the common cold to more severe diseases. Common symptoms of the virus can include fever, flu like symptoms (such as coughing, sore throat and headaches) and difficulty breathing.
The Employer is committed to ensuring a healthy and safe working environment. As such, please ensure you follow the below procedures.


The Employer wants to make you aware of some preventative measures that all employees must familiarise themselves with and implement:

• Washing your hands (thoroughly with soap and water for at least 20 seconds).

• Covering your mouth when coughing or sneezing and/or wearing of face masks.

• Avoiding contact with wild or farm animals as well as avoiding people who are confirmed to have the virus.

• If you are experiencing any symptoms as outlined above, we request that you do not attend work until you have been cleared by a doctor. You must follow normal notification procedures for sickness as per the Employer’s Handbook.


If you are considering travelling abroad, the Employer recommends that employees speak with their doctor before travelling and ensure they have read practical advice regarding the virus and travel before departing, including any travel warnings issued by the Australian Government.

During your trip you should avoid all:

• High-risk areas such as farms, live animal markets, and areas where animals are slaughtered, including fish and seafood.

• Contact with animals (alive or dead), including pigs, chickens, ducks and wild birds.

• Surfaces with animal droppings or secretions on them.

If you are returning from a country which has been affected by the virus, if you feel unwell you should see a doctor as soon as practicable. We note that if this has been to a high-risk area, there may be a virus gestation period that we ask you remain away from the workplace to prevent further spread of illness.

Lastly, many employees have had friends and family who have come to Australia from overseas. If you believe you may have been in contact with friends or relatives from an outbreak region, please let management know and it is advised that you do not attend work until you have clearance from a doctor.

If you are requested by management to take leave due to illness in relation to the above, you will have access to your leave accruals. If you do not have enough leave to cover yourself for this time, please contact management to discuss your options.

For further information regarding your travel and the virus, please visit the Smartraveller website, or

Next Steps

If you have any questions or concerns in relation to this matter, please contact Carol Kingston on 0413 489 308.